How Mercuryo scaled global crypto compliance with automation and agility

Mercuryo is a licensed global on‑ and off‑ramp crypto payments provider, enabling businesses and users to  buy, spend, and convert over 30 cryptocurrencies and 25 fiat currencies. Through a single API or co‑branded cards, users benefit from fast integration, robust KYC/compliance, anti-fraud protection, and support for over 135 countries- bridging the worlds of Web2 and Web3 finance.

The Challenge

As Mercuryo continued expanding its global footprint, offering both fiat and crypto payment rails, the complexity of its compliance operations increased significantly. Growth brought opportunity, but also the need for stronger, more scalable risk oversight. The compliance team had to manage evolving regulatory requirements, increasing transaction volumes, and more frequent high-risk client reviews, often across multiple jurisdictions.

Despite the team’s expertise and rigorous standards, many processes still relied on manual work due to limited tooling and support. These manual efforts introduced friction at exactly the points where speed and efficiency were critical.

"We needed a partner who could help us digitize and automate, not just provide another dashboard,” says Eleni Vitanova, Head of KYC/KYB at Mercuryo. “Our past set-up left us with a lot of manual work and slow support, which added friction instead of removing it."

It became clear that in order to sustain growth while maintaining high compliance standards, Mercuryo would need to reimagine its compliance infrastructure. Scaling operations without expanding headcount was no longer just a goal, it was a necessity.

The Vision

Eleni and her team set out to find a solution that would go beyond checklists and dashboards. They needed a compliance platform that could adapt to the unique demands of their hybrid financial model, offering intelligent automation and deeper visibility, especially for higher-risk cases.

“We wanted more visibility and flexibility, especially for those higher-risk cases where our analysts need to act fast and dig deeper,” Eleni explains. “spektr offered both the technology and the partnership approach we needed.”

The decision to partner with spektr followed early conversations that demonstrated not only the capabilities of the platform, but also a shared understanding of the challenges compliance teams face in high-growth fintech environments. The spektr team approached the collaboration not as a vendor-client relationship, but as a long-term strategic partnership.

Mikkel Skaranger, CEO of spektr remarks the following:

“Mercuryo wasn’t looking for a checkbox tool. They had a clear need for deep automation and agility, and we knew we could deliver that while keeping control and compliance at the core.”

The Build

Once onboarded, Mercuryo began implementing spektr across its compliance workflows, starting with automation of risk assessments and Enhanced Due Diligence (EDD) for high-risk clients. The platform’s flexibility allowed the team to define logic tailored to Mercuryo’s risk models, ensuring that alerts and escalations were both meaningful and actionable.

The team also adopted spektr’s case management tools, which brought structure and clarity to the handling of exceptions and high-risk scenarios. Compliance analysts could now manage investigations from a single interface, with full audit trails and easy access to historical context.

“spektr gave us the automation and control we need to move faster and smarter,” says Eleni.

Erik Wagner, co-founder and Head of Product at spektr, explains how this collaboration added value on both sides:

“Mercuryo has a sophisticated operation with global reach. Working together, we were able to map their processes to a configurable system that allows their analysts to focus on real risk, not repetitive admin.”

The Advantage

Since adopting spektr, Mercuryo has significantly reduced manual KYC workloads and cut operational costs, all while maintaining the high compliance standards expected of a licensed global provider. The team now has the ability to respond quickly to high-risk cases, act on real-time data, and adapt their approach as regulations evolve.

With more streamlined workflows and reduced dependence on manual reviews, Mercuryo can scale operations confidently, without having to grow the compliance team at the same pace as its customer base. What was once a resource-intensive area of the business has now become a strategic asset that supports innovation and expansion.

From spektr’s perspective, this kind of transformation is exactly why the platform exists.

“When a client like Mercuryo brings us in, it's not just about solving today's issues,” says Mikkel Skaranger. “It's about building compliance systems that are ready for where the business is headed next.”